Hisense Brand Bottom Freezer, French Door Refrigerators Recalled Due to Impact Hazard
Brand(s)
Summary
Contact Hisense Canada to schedule refrigerator door hinge replacement.
Affected products
This recall involves Hisense brand, 26.6 cubic-foot capacity French Door refrigerators in stainless steel with an ice-maker, internal water dispenser, and bottom freezer. The refrigerators have a label on the interior, above the water dispenser, that shows the model number and serial number of the unit. The recalled refrigerators will have Model Number “RF26N6AFE” and a Serial Number beginning with either 1B0740Z0041JBDEMD, 1B0740Z0041JBDFTU or 1B0740Z0041JBDFTV, followed by six digits.
Issue
In some products, a refrigerator door hinge may break, posing a potential impact hazard.
As of May 24, 2022, the company has received no reports of refrigerator door hinge breakages in Canada, and no reports of injuries. In the Unites States, the company has received 139 reports of refrigerator door hinge loosening or becoming detached, including five reports of injuries.
What you should do
Consumers should contact Hisense Canada to schedule an appointment with a service technician to replace the refrigerator door hinges.
For more information, consumers can contact Hisense Canada by telephone at 1-855-344-7367, Monday to Friday from 8:00 am to 8:00 pm ET, Saturday and Sunday from 9:00 am to 6:00 pm ET, or by email at canadasupport@hisense.com or visit the company website to schedule a service appointment.
Joint recall with Health Canada, the United States Consumer Product Safety Commission and Hisense Canada.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 78 units of the affected product were sold in Canada and 55,200 units were sold in the United States.
Time Period Sold
The affected products were sold from November 2020 to August 2021.
Place of Origin
Manufactured in China
Details
Distributor
Hisense Canada
Mississauga, Ontario
Canada
Importer
Hisense Canada
Mississauga, Ontario
Canada
Manufacturer
Hisense Rongsheng (Guangdong) Refrigerator Co., Ltd.
Shunde District, Foshan City
Guangdong Province
China
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