Ashland 10-inch and 14-inch Two-Bar Casement Window Hinge Tracks recalled due to impact hazard
Brand(s)
Summary
Immediately close and lock the windows with the recalled hinge tracks and contact Amesbury Truth to arrange for a free window inspection by a professional, who will install free replacement hinge tracks for those out of specification. The windows should be left closed and locked until they can be inspected.
Affected products
This recall involves Ashland 10 inch and 14 inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include parts numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating "R10", "L10","R14" or "L14" located on the face of the casement window hinge track. Casement windows with the recalled hinge tracks were sold in Canada by C-SKY Windows Limited of Burnaby, British Columbia.
Issue
Some Ashland 10-inch and 14-inch casement window hinge tracks may be out of specification which can cause the metal sliding arm to disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.
As of May 13, 2025, the company has received no reports of incidents or injuries in Canada. The company has received two reports of incidents in the United States where the sliding arm became disengaged from the hinge track. Neither incident involved a window sash becoming detached from the window frame and falling to the ground nor injuries.
What you should do
Consumers should immediately close and lock the casement windows with the recalled hinge tracks and contact Amesbury Truth to arrange for a free window inspection by a professional, who will install free replacement hinge tracks for those which are out of specification. Consumers should leave the windows closed and locked until they can be inspected.
For more information, consumers can contact Amesbury Truth by telephone at 1-844-329-9697 from 8 a.m. to 5 p.m. CT, Monday through Friday, by email at HingeTrackRecall@AmesburyTruth.com, or visit the company website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that approximately 825 units of the affected products were sold in Canada.
Time Period Sold
The affected products were sold from April 2024 to December 2024.
Place of Origin
Manufactured in Mexico.
Details
Manufacturer
Amesbury Industries Inc., d/b/a AmesburyTruth
Houston, Texas
United States of America
Importer
C-SKY Windows Limited
Burnaby, British Columbia
Canada
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