BISSELL® brand Steam Shot™ Handheld Steam Cleaner recalled due to potential burn hazard
Brand(s)
Summary
Immediately stop using the recalled product and contact BISSELL to receive either an $82 credit to be used towards a Canada.BISSELL.com purchase or a $55 refund.
Affected products
This recall involves the BISSELL® brand Steam Shot™ Handheld Steam Cleaner, Model Series 39N7 and 2994. "STEAM SHOT" is printed on the side of the product. The model numbers are printed on the product rating label located on the bottom of the unit. Product colours include green, grey, white, and blue.
Model Number |
UPC Number |
|---|---|
2994B |
11120257762 |
2994C |
11120257786 |
2994D |
11120277920 |
39N7C |
58342001995 |
39N7H |
011120223446 |
39N7J |
011120258691 |
39N7X |
011120251975 |
Issue
Steam or hot water may escape from the recalled Steam Shot™ Handheld Steam Cleaner while heating or during use, posing a burn hazard.
As of June 4, 2024, the company has received 14 reports of incidents in Canada, and 12 reports of injuries. In the United States, the company has received 169 reports of incidents and 145 reports of injuries.
What you should do
Consumers should immediately stop using the recalled Steam Shot™ Handheld Steam Cleaner and contact BISSELL to receive either an $82 credit to be used towards a Canada.BISSELL.com purchase or a $55 refund.
For more information, consumers can contact BISSELL by telephone toll free at 1-855-739-1702, from 9 A.M. to 9 P.M. ET, Monday through Friday and 9 A.M. to 8 P.M. ET on Saturday; by email at RecallNA@bissell.com or online at Canada.BISSELL.com/steamshotrecall or Canada.BISSELL.com and click on “Product Recalls.”
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and BISSELL.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 354,596 units of the affected products were sold in Canada and 3,199,407 units were sold in the United States.
Time Period Sold
The affected products were sold from August 2008 to May 2024.
Place of Origin
Manufactured in China
Details
Manufacturer
Suzhou EUP Electric Co. Ltd.
Suzhou, Jiangsu
China
Distributor
BISSELL Canada Corporation
Mississauga, Ontario
Canada
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