Black Diamond Neve Strap Crampons recalled due to fall hazard
Brand(s)
Summary
Consumers should immediately stop using the recalled product and contact Black Diamond Equipment for a full refund.
Affected products
This recall affects all green 2024 Neve Strap Crampons (style #400073) that were sold between January and May 2024 with date codes 01-2021, 05-2022, 07-2023, 01-2024, and SS1271. The date code is embossed on the rubber heel strap pull tab and can also be found on the underside of the toe piece under the anti-balling plate. The Neve Strap crampons are made of aluminum plates with spikes that attach to boots for ice climbing. The metal plates are anodized a bright green color and have a black plastic toe and heel bail with a black webbing strap that fastens around the ankle.
This recall also includes the Neve Strap Binding Accessory Kit (style #400683) and Neve Strap Heel Cup Screw & Nuts (style #400687), which were sold separately as spare parts/accessories.
This recall does not apply to the Neve Pro Crampon models (which uses metal toe and heel bails) or previous orange-colored versions of the Neve Strap Crampons.
Model |
Style # |
Date Code |
UPC |
|---|---|---|---|
NEVE STRAP CRAMPON |
400073 |
01-2021 |
793661537250 |
NEVE STRAP HEEL CUP SCRW & NUT |
400687 |
n/a |
793661539742 |
NEVE STRAP BINDING ACCESSORY KIT |
400683 |
01-2021 |
793661620532 |
Issue
The screws which connect the plastic heel cup to the aluminum heel unit of the Neve Strap Crampon can loosen and allow the heel cup to detach from the crampon, posing a fall hazard.
As of June 12, 2024, the company has received no reports of incidents or injuries in Canada. In the United States, the company has received three reports of incidents and no injuries.
What you should do
Consumers should immediately stop using the recalled crampons and contact Black Diamond Equipment for a full refund and visit www.blackdiamondequipment.com/en_US/content/neve-strap-recall/ for information on how to initiate the return and refund process.
For more information, consumers may also contact Black Diamond Equipment by phone at 1-866-306-0865 to connect with the customer service team, Monday to Thursday, 10am-12pm, 1pm-3-pm and Friday, 10am-12pm MST or by email at NeveStrapRecall@bdel.com.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Black Diamond Equipment.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 28 units of the affected products were sold in Canada and approximately 352 units were sold in the United States.
Time Period Sold
The affected products were sold from January 2024 to May 2024.
Place of Origin
Manufactured in Taiwan
Details
Manufacturer:
Black Diamond Equipment
Salt Lake City, UT
USA
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