Consumer product recall

HTP ELU Elite Ultra Wall Hung Gas-fired Boiler recalled due to risk of fire and carbon monoxide poisoning

Brand(s)
Last updated

Summary

Product
HTP ELU Elite Ultra Wall Hung Gas-fired Boiler
Issue
Consumer products - Poisoning hazard
Consumer products - Fire hazard
What to do

Immediately stop using the recalled product and contact a licensed installer to schedule a repair.

Affected products

This recall involves the HTP ELU Elite Ultra Wall Hung Gas-fired Boiler that is black in colour. The recalled product can be identified by the model and serial number indicated on the rating plate located on the left-hand side of the product.

 

The following products are affected:
Model Number UPC Serial Number
ELU-150WBN 763160007066 3260035C8 (242830000265 through 242850000101)
ELU-199WBN 763160007028 3260036C8 (243240000051 through 250150000083 )

What you should do

Consumers should immediately stop using the recalled product and contact a licensed installer to schedule a repair. If the boiler must remain operational to avoid freezing, ONLY operate the boiler with the front cover installed, and ONLY if there is a functional carbon monoxide detector in the boiler room and in the living space.

If you do not have a record of your installer, contact a local plumbing & heating contractor and have them contact HTP to obtain a free repair kit (HTP Part No. 4270278). The kit must be installed by a qualified technician.

For more information, consumers can contact Ariston USA, LLC by telephone at 1-800-323-9651, by email at recall@htproducts.com or visit the company website.

This is a joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Ariston USA, LLC.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

Additional information

Background

Number Sold

The company reported that 9 units of the affected products were sold in Canada and 96 were sold in the United States.

Time Period Sold

The affected products were sold from October 2024 to January 2025.

Place of Origin

Manufactured in Canada

Details
Original published date:
Alert / recall type
Consumer product recall
Category
Consumer products - Appliances
Companies

Distributor

Ariston USA, LLC

Providence, RI

United States

Published by
Health Canada
Audience
General public
Identification number
RA-77273

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