Automotive recall

Transport Canada Recall - 2021788 - MERCEDES-BENZ

Brand(s)
Last updated

Summary

Product
Car recalled by MERCEDES-BENZ
Issue
Vehicle - Accessories
What to do

Please see corrective actions section below

Affected products

2022 | MERCEDES-BENZ | C CLASS, 2022 | MERCEDES-BENZ | EQS CLASS, 2022 | MERCEDES-BENZ | MAYBACH, 2022 | MERCEDES-BENZ | S CLASS

Issue

Issue:
On certain vehicles equipped with the emergency calling (eCall) system, there may be a software problem with the communications module. As a result, the emergency call feature may not work properly when there is a crash or when the SOS button is pressed.

Safety Risk:
If the emergency call system does not work in an emergency situation, there could be a delay in response from emergency services.

Corrective Actions:
Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.

Additional information

Background

Visit Transport Canada’s Motor Vehicle Safety Recalls Database for the original recall.

Details
Original published date:
Alert / recall type
Automotive recall
Category
Vehicles - Car
Companies
Published by
Transport Canada
Audience
General public
Identification number
RA-65085
Transport Canada ID
2021788

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