Updated Recall: HP Inc. Canada recalls Third-party Lithium-ion Batteries in Notebook Computers and Mobile Workstations
- Starting date:
- January 17, 2019
- Posting date:
- January 17, 2019
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Electronics
- Source of recall:
- Health Canada
- Issue:
- Fire Hazard
- Audience:
- General Public
- Identification number:
- RA-68848
Last updated: 2020-01-24
Update of January 4, 2018 recall
Joint recall with Health Canada, PROFECO and HP Inc. Canada
Affected products
Lithium-ion Batteries manufactured by a third-party for use in select HP Notebook Computers and Mobile Workstations that are not customer replaceable.
Product description
This recall update involves certain third-party lithium-ion batteries compatible with select HP notebook computers and mobile workstations. The affected batteries were sold with the notebook computers and mobile workstations and were also sold separately as replacement batteries.
| Product name | Battery Bar Codes beginning with |
|---|---|
| HP 11 |
6ETGL 6EVXH 6EZZE 6EZZF 6FDWN 6FSNF 6FWBH 6GAUL |
| HP x360 | |
| HP ProBooks (64x G2 series, 65x G2 series) | |
| HP ProBooks (4xx G4 series) | |
| HP ZBook (17 G3) and Studio (G3) Mobile |
| Product name | Battery Bar Codes beginning with |
|---|---|
| HP 11 |
6ETGL 6EVXH 6EZPC 6EZZE 6EZZF 6FDWN 6FSRV 6FWBF 6FWBH 6GAVV |
| HP ENVY m6 | |
| HP Pavilion x360 | |
| HP x360 | |
| HP ProBook 64x (G2 and G3) | |
| HP ProBook 65x (G2 and G3) | |
| HP ZBook (17 G3, 17 G4, and Studio G3) | |
| HP ZBook Studio G4 |
The product name can be found by utilizing the keyboard shortcut ‘fn+Esc’ or on the barcode label on the bottom of the notebook PC. To identify if the battery is affected by this recall, customers can use the battery validation utility located on the program website at www.hp.com/go/batteryprogram2018.
Hazard identified
The battery can overheat, posing a potential burn and fire hazard.
As of January 7, 2019, the company has not received any reports of incidents or injuries in Canada. In the United States, the company has received 6 reports of overheating batteries and 1 report of injury. In Mexico, the company has not received any reports of incidents or injuries.
Number sold
Approximately 2,735 batteries were sold in Canada, 78,502 in the United States and 1,304 in Mexico.
Time period sold
The recalled batteries involved in this recall update were sold from May 2016 through April 2018.
Place of origin
Manufactured in China.
Companies
- Distributor
-
HP Inc. Canada
Mississauga
Ontario
CANADA
Images (select thumbnail to enlarge - opens in a new window)
What you should do
Consumers should immediately stop using the affected products and go to the HP Battery Recall website to see if their battery is affected and to order a free replacement battery if needed.
Commercial accounts will receive information and direction directly from HP.
For more information and to determine if their product is affected, consumers may visit the HP Battery Recall website or telephone HP Inc. Canada toll-free at 1-888-202-4320 from 8:00 a.m. to 7:00 p.m. CST Monday to Friday
Consumers may view the release by Mexico's Consumer Protection Federal Agency (PROFECO) on the Agency's website (in Spanish only).
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.