CX Series Combi Boilers recalled due to burn hazard
Brand(s)
Summary
Immediately stop using the recalled product for water heating and contact IBC Technologies Inc., to schedule a free in-home repair by an authorized technician who will install a mixing valve if needed.
Affected products
This recall involves CX Series Combi Boilers. The CX Combi boilers are single, compact residential gas boilers that provide both central and hot water on demand. The CX Combi boilers are rectangular metal boxes with a control panel on the front and a red IBC label in the top left corner. Only models CX-199 and CX-150 manufactured between April 2023 and April 2025 are included in the recall. The CX-199 or CX-150 model number is located on the upper left corner of the touch screen on the front of the unit.
Issue
During normal use the hot water temperature can fluctuate to a higher than normal temperature, posing a burn hazard.
As of August 7, 2025, the company has received no reports of incidents or injuries in Canada or in the United States.
What you should do
Consumers should immediately stop using the recalled boilers for water heating and contact IBC Technologies Inc., to schedule a free in-home repair by an authorized technician who will install a mixing valve if needed.
For more information, consumers can contact IBC Technologies Inc., by telephone at 1-844-432-8422, from 8 a.m. to 4:30 p.m. PST, Monday through Friday, by email or visit the company website.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and IBC Technologies Inc.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 876 units of the affected products were sold in Canada and 1102 were sold in the United States.
Time Period Sold
The affected products were sold from May 2023 to June 2025.
Place of Origin
Manufactured in Canada
Details
Manufacturer
IBC Technologies Inc.
Burnaby, British Columbia
Canada
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