Finnleo, Tylo, Polar, Radiant Health, and Helo Brand Saunas and Infrared Kits recalled due to fire and burn hazards
Brand(s)
Summary
Immediately stop using the recalled product and contact Sauna360 to schedule a free in-home repair from a professional installer.
Affected products
This recall involves Finnleo, Tylo, Polar, Radiant Health, and Helo brand saunas and infrared (“IR”) kits, which were sold separately. The models affected by the recall are the B Series, IG Series, S Series, IS Series, Kiruna, Kiruna Hybrid IS, Pause, Sentinel, Sentinel Hybrid and Elite. Customers who purchased custom rooms built with IR panels can check for the words “Saunalogic,” “Infralogic,” “Carbonflex,” or “Tylö” on their control panel or locate their product manual. Customers who purchased pre-configured IR sauna rooms can identify their product by the brand badge on the front frame panel, the control panel, the manual or the logo handle.
Product Type |
Brand |
Series |
Model |
|---|---|---|---|
Sauna |
Finnleo |
IS Series |
IS44, IS44-15, IS44-20, IS440-15, IS440-20, and IS565 |
Sauna |
Finnleo |
S Series |
S810, S820, S825, S830, S840, S870, and S880 |
Sauna |
Finnleo |
Sentinel |
Sentinel 3 |
Sauna |
Finnleo |
Sentinel Hybrid |
Sentinel Hybrid 2-20 and Sentinel Hybrid 3 |
Sauna |
Helo |
S Series |
S820 and S870 |
Sauna |
Radiant Health |
Elite |
IG810, IG820, IG825, IG830, IG840, IG870, and IG880 |
Sauna |
Radiant Health |
Pause |
Pause 1H, Pause 1H CA, Pause 2H, Pause 2H CA, Pause 2.5H, Pause 2.5H CA, Pause 3H, and Pause 3H CA |
Sauna |
Sauna360 |
E Series |
E510, E570, and E580 |
Sauna |
Saunatec |
B Series |
B200, B200C, B300C, B300CC, B300CH, B400, B400C, B400CC, B810, B810C, B820, B820C, B830, B830C, B840, B840C, B870, B870C, B880, and B880C |
Sauna |
Tylo |
IG Series |
IG810, IG820, IG830, IG840, IG870, and IG880 |
Sauna |
Tylo |
Kiruna |
Kiruna 1, Kiruna 2, and Kiruna 3 |
Sauna |
Tylo |
Kiruna Hybrid |
Kiruna Hybrid 2-15, Kiruna Hybrid 2-20, and Kiruna Hybrid 3 |
Sauna |
Tylohelo |
B Series |
B200, B200C, B300C, B300CC, B300CH, B400, B400C, B400CC, B810, B810C, B820, B820C, B830, B830C, B840, B840C, B870, B870C, B880, and B880C |
Sauna |
Tylohelo |
S Series |
S810, S820, S825, S830, S840, S870, and S880 |
Sauna |
No brand |
S Series |
S810, S820, S825, S830, S840, S870, and S880 |
Infrared kits |
Saunatec |
Custom/Semi-Custom (IR/IS/Hybrid) |
Carbonflex |
Infrared kits |
Tylo |
Custom/Semi-Custom (IR/IS/Hybrid) |
Saunalogic |
Infrared kits |
Helo |
Custom/Semi-Custom (IR/IS/Hybrid) |
Saunalogic |
Infrared kits |
Finnleo |
Custom/Semi-Custom (IR/IS/Hybrid) |
Saunalogic |
Infrared kits |
Amerec |
Custom/Semi-Custom (IR/IS/Hybrid) |
Saunalogic |
Infrared kits |
Finnleo |
Custom/Semi-Custom (IR) |
Infralogic |
Infrared kits |
Saunatec |
Custom/Semi-Custom (IR/IS/Hybrid) |
Saunalogic |
Infrared kits |
Tylohelo |
Custom/Semi-Custom (IR/IS/Hybrid) |
Saunalogic |
Infrared kits |
Tylo |
Custom/Semi-Custom (IR) |
Aspire |
Infrared kits |
Tylo |
Custom/Semi-Custom (IR/IS/Hybrid) |
Bliss |
Issue
The infrared panels can short circuit, causing them to overheat, posing a fire and burn hazard.
As of September 10, 2026, the company has received 5 reports of incidents and no reports of injury in Canada. In the United States and internationally, the company has received 67 reports of incidents and no reports of injuries.
What you should do
Consumers should immediately stop using the recalled product and contact Sauna360 to schedule a free in-home repair from a professional installer.
For more information, consumers can contact Sauna360 by telephone at 1-866-936-5962, 8 a.m. to 5 p.m. ET, Monday to Friday or by email at recall@sauna360.com.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Sauna360.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Details
Manufacturer
Sauna360
Cokato, Minnesota
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