woom OFF, OFF AIR and ORIGINAL bicycles recalled due to fall hazard
Brand(s)
Summary
Immediately stop using the recalled products and contact woom Bikes USA for a replacement/repair kit.
Affected products
This recall involves OFF 5, OFF AIR 5, OFF 6, and OFF AIR 6 bicycles from model years 2019 to 2020 and the ORIGINAL 6 bicycles from model years 2016 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The OFF bikes were available in black frames with silver forks. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors.
Issue
The crank can break due to fatigue fractures causing the rider to lose control, posing fall and crash hazards.
As of November 18, 2024, the company has received no reports of incidents or injuries in Canada.
What you should do
Consumers should immediately stop using the recalled products and contact the company for a replacement/repair kit.
For more information, consumers can contact woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at productsafetyUS@woom.com or visit the website at https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on “Safety and Recalls” at the bottom of the page to register for the recall using the online crank checker tool.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Additional information
Background
Number Sold
The company reported that 29 units of the affected products were sold in Canada.
Time Period Sold
The OFF 5, OFF AIR 5, OFF 6, and OFF AIR 6 bicycles were sold in Canada from 2019 to 2020 and the ORIGINAL 6 bicycles were sold in Canada from 2016 to 2020.
Place of Origin
Manufactured in Cambodia
Details
Manufacturer
woom GmbH
Vienna
Austria
Distributor/Importer
woom Bike USA LLC
Austin, Texas
USA
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